We remain open to provide care for your pets. We are following the direction of government and regulatory authorities and have implemented hospital and visit protocols to keep both you and our team safe. For regular updates on our hours and visit protocols, please follow our social media platforms.
Thanksgiving is a holiday for feasts, family and friends. Put the family pet into the middle of the mix and you may be asking for trouble. The following tips should help keep this holiday safe for your four-legged guests.
Due to the close contact that our work requires, we have taken additional measures to protect you and our team while providing care for your furry family members.
The following changes took effect Thursday, March 19, 2020:
1. We are currently operating a “closed waiting room” policy to protect our clients and staff. When you arrive, please remain in your vehicle and use your cell phone to call us at 902.434.3111. We will meet you at the door and bring your pet into the clinic for an examination with the veterinarian. We will take a history of your pet over the phone. Once the examination is finished, the veterinarian will call you to discuss treatment etc for your pet. For those who do not have a cell phone, an easy knock at the door will work the same way!
2. We are continuing to accept appointments for urgent or sick pets, as well as time-sensitive appointments and surgeries. All other services will be scheduled for a later time.
3. The animal hospital is still OPEN with the following NEW hours as of Sunday, March 29, 2020 : Monday, Wednesday, Friday: 7:30 am - 6:00 pm Tuesday and Thursday: 10:00 am - 8:00 pm Saturday: 8:30 am - 2:00 pm Sunday: CLOSED.
4. If you are ordering food or medications, please allow 2-4 business days as our suppliers are dealing with increased demand and are trying to fill orders as quickly as possible. We will advise you as soon as your order arrives. Please call us when you arrive to pick up your order, but do not enter the hospital. Our staff will take payment over the phone and bring your order to the door. You can also use our online store and have your food delivered directly to your home. To sign up for the online store, visit our website.
5. For the time being, we are not accepting cash as payment. Credit cards and debit card payments are still available.
6. Following the recommendations of our government and medical experts, we are doing our best to practice social distancing within the constraints of our roles. As such, we have taken measures to avoid both contracting and facilitating the spread of this virus.
Thank you for helping us be diligent for everyone's safety. As we have heard from all levels of government, the situation is fluid and any updates will be provided as changes occur.
- Your dedicated team at Companion Animal Hospital
